Privacy Policy

Effective Date: 23 May 2025

The Brightway Company ("we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and store your personal information through our website hosted on Squarespace.

1. What Personal Information We Collect

We may collect:

  • Name, email address, phone number

  • Booking details (date, service, preferences)

  • Payment information (processed via secure third parties)

  • Information provided via contact forms or email

  • Optional: health or care-related details you share during 1:1 support

  • Device/browser information via cookies and analytics

2. How We Collect It

We collect personal information when you:

  • Fill out contact or booking forms

  • Sign up for a newsletter or download a resource

  • Purchase or schedule a service

  • Communicate with us by email or phone

  • Interact with our website (analytics, cookies)

Squarespace automatically collects limited technical data (like browser type and time zone) for performance and analytics.

3. Why We Collect It

We use your data to:

  • Provide and manage aged care support services

  • Respond to inquiries and feedback

  • Deliver digital downloads or updates

  • Process bookings and payments

  • Improve your experience on the website

  • Comply with our legal obligations

4. Use of Squarespace and Third-Party Services

Our website is hosted on Squarespace, which provides tools for web forms, e-commerce, and analytics. When you submit a form or make a booking, your information may be stored on Squarespace’s secure servers.

We also use:

  • Stripe or PayPal for payments (your financial details are not stored on our servers)

  • Squarespace Email Campaigns or Mailchimp for newsletters (with your consent)

These third parties may store data on servers outside Australia (e.g., in the US or EU). We ensure they meet privacy standards similar to those under Australian law.

5. Cookies and Analytics

Squarespace and its analytics tools use cookies to track website performance and user behavior. This includes:

  • Page views and visit duration

  • Location (city, not exact address)

  • Device and browser type

You can manage cookie preferences in your browser settings.

6. Data Storage and Security

We store personal information using Squarespace’s encrypted systems and limit access to authorised personnel only. All data is protected against loss, unauthorised access, or misuse.

7. Access, Correction & Deletion

You can request access to your personal information or ask for it to be corrected or deleted by contacting us. We’ll respond within 30 days.

8. Your Rights and Complaints

If you believe your privacy has been breached, contact us immediately. You may also contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

10. Contact Us

The Brightway Company
Email: info@thebrightwaycompany.com.au
Website: www,thebrightwaycompany.com.au
ABN: 31 745 659 580