Whether you’re just starting to notice changes, or something has suddenly changed and you're not sure what to do next — this page will help you understand your options and what support is available. We’ll guide you through it.

You don’t need to have the answers yet. That’s our job — to help you find them, with clarity and compassion.

Not sure what aged care help you need? You’re in the right place.

Common Situations We Help With

"We’re starting to notice changes and want to plan ahead."

You’re seeing signs that your loved one needs more help — maybe with shopping, cleaning, or remembering appointments. You don’t want to rush into anything, but you’d like to understand what aged care support is out there and how to prepare for the future.

We can help you:

  • Understand government support options (like the Commonwealth Home Support Program or Home Care Packages)

  • Know what to expect from the aged care system

  • Begin the process early, without pressure

  • Keep your loved one involved and in control

"Things have changed suddenly and we need help now."

Maybe your parent has had a fall, returned home from hospital, or can no longer manage on their own. You're stepping in daily, and it’s starting to take a toll.

We can help you:

  • Get urgent assessments and support services underway

  • Navigate the system quickly (including My Aged Care and ACAT/ACAS)

  • Coordinate care options available

  • Take the pressure off your family while keeping everyone informed

So… Where Do You Begin?

We know aged care can feel overwhelming. You might not even know what kind of help to ask for. That’s why we break it down into three clear steps.

Step 1: Let’s talk about what’s going on

We start with a free 15-minute call to listen to what’s happening — no pressure, no obligation. You don’t need paperwork or a plan — just tell us what you're noticing and what you’re worried about.

Step 2: We help you understand your options

Whether you're just exploring or you need support urgently, we explain what’s available through the aged care system and what suits your situation. We give independent advice — we’re not linked to any provider.

Step 3: We help you move forward, with clarity

If you choose to work with us, we guide you through the steps: preparing for an ACAT assessment, comparing services, knowing your budget, and planning future support. You're not alone in this.

Real Families We’ve Helped

Planning ahead:
Jane and her mum Carol didn’t need urgent care, but they wanted to slowly introduce support at home. We helped them understand the system early, apply for the right assessments, and feel prepared for what’s next — all while keeping Carol empowered and involved.
→ Read Jane and Carol’s story

In a crisis:
Sam’s mum, Margaret, was struggling with medication and had several falls. The family was exhausted and unsure where to turn. We acted fast to coordinate care, arrange assessments, and reduce the daily stress on the family.
→ Read Sam and Margaret’s story

What You Don’t Need to Worry About

  • You don’t need to know how the system works — we’ll explain it

  • You don’t need to worry about eligibility- for us (there is none) or My Aged Care, we’ll go through this.

  • You don’t need a referral to get started

  • You don’t need to be in crisis to plan ahead

  • You don’t need to manage this alone


Your First Step Starts Here

We’re here to support you — with expert, independent guidance that saves you time, stress, and confusion.

Book a free 15min call
It’s 15 minutes to feel heard, supported, and confident in what to do next.

You're Not Alone in This

At The Brightway Company, we believe in respectful, person-first aged care navigation.
We're here to make sure your family’s path is clearer, calmer, and supported — at any stage.